Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. A question I’m often asked is how unified commerce is any different from omnichannel commerce. But what does that mean in practice for customers?

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 209

Social Commerce Loss Prevention Customer Experience Customer Retention 209

Inside Retail

SEPTEMBER 13, 2023

For resilience in these new waters, retailers must reshape conventional thinking and rekindle the essence of customer service. The shopping journey is now becoming a continuum where every touchpoint is an opportunity for connection – and this end-to-endless interaction invites retailers to rediscover their purpose. The result?

Merchant Services 130

Merchant Services Consumer Shopping Supermarket 130

Retail TouchPoints

MAY 4, 2023

With the expansion of retail media networks (RMNs), retailers have introduced an array of new state-of-the-art digital screens closer to the point of purchase, thus creating myriad opportunities for brands to personalize further down the sales funnel and drive higher conversions.

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Kiosk Marketing Grocer Consumer 297

A1 Retail

MARCH 11, 2024

has announced the next step in its wider growth strategy for 2024 – VoucherCodes VIP – a new and unique loyalty proposition designed to develop a more meaningful relationship with customers via a blend of engagement and transactional benefits that drive brand affinity and lifetime value. VoucherCodes.co.uk

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Shopping Management Marketing ATS 59

Retail Focus

JULY 9, 2021

Retailers that use their brand communities to create emotional connections with their customers see a greater ROI from their marketing investment, a new study 1 by loyalty and engagement platform, LoyaltyLion has found. They engage in greater/more inspiring conversations because they trust your brand.

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Marketing Returns Shipping Consumer 147

Retail TouchPoints

MARCH 3, 2022

The last mile has become a more crucial part of the entire customer experience, particularly the delivery portion. Expert insights can be distilled into three core questions that executive teams should get answers to: • How can I break down this expanding market and all its key players? •

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Advertising Marketing Grocer Customer Experience 233